Account deletion

Document version: account_deletion_v1_2026_09_27 · Revision date: September 27, 2026

You can request deletion of personal information and the farm, storage warehouse, or customer account associated with Schmieding Farm Compliance, operated by H.C. Schmieding Produce Company, LLC. These instructions also apply to the Schmieding mobile app (com.schmieding.fieldapp).

Delete your account

1. Sign in to the account you want to delete. On the website, select Delete account from the portal profile menu. In the Schmieding app, open Profile and choose Delete account.
2. Review the account and organization shown, then enter your current account password.
3. Enter the six-digit verification code sent to the email already registered to your account and the separate six-digit code sent through SMS to the verified primary farm or storage phone. Both codes expire after ten minutes.
4. Review the consequences and confirm Delete account. You can cancel before confirming.

The secure process is available only to the active, server-designated organization deletion owner of an activated account. Before codes are sent, the service verifies its controlled deletion-release configuration and approved retention schedule. You do not need to reinstall the app to use the website process. Everyone using this registered account loses access. Confirmation ends website access and access from every mobile device enrolled under the same account. Deletion cannot be undone through normal account reactivation. It does not close other registered accounts or automatically erase your organization's shared compliance history.

Company administration and account access

Schmieding may suspend, disable, deprovision, or refuse Service access for a farm, storage warehouse, or customer account when permitted by the Terms, an applicable agreement, law, security requirements, or a documented operational need. An administrator may remove an unactivated or provisioned account under the controlled administrator workflow.

For an activated account, an administrator does not use an immediate purge as a shortcut. The administrator may disable access and direct the designated account owner to the secure deletion process. That process verifies the owner and preserves only records covered by an approved retention basis. A lawful request from an authorized regulator, court, or other authority is handled through the documented legal and records process.

Need help or cannot sign in?

Email support@schmiedingfarmcompliance.com if automated deletion is unavailable, your account is not yet activated, or you cannot access the registered email. Include the organization name and account email. We may verify identity and authority; never email passwords or verification codes. This contact also handles personal-information requests that do not require closing the account.

What we delete

• Sign-in credentials, enrolled mobile phones, and portal access for the deleted organization owner account.
• Profile fields, avatars, and device bindings we store for the app.
• Support tickets opened by that user, except records we must retain.
• Eligible account-owned drafts, photos, and other personal data, including associated processor records that do not have an applicable retention basis.

Sealed submitted reports, BOL packets, food-safety and transaction records, consent evidence, security records, and copies already delivered to Schmieding's restricted internal order-report mailbox may be retained for applicable recordkeeping requirements, legal claims, fraud prevention, or a documented legal hold. Retention is limited to the records and period justified by that purpose; it does not keep the account active. Records are deleted or de-identified when that period ends. Completion notices identify relevant retained categories and any outstanding processing. See the Privacy Policy.

Backup copies and processor records may expire under their documented retention cycles. If a backup is restored, recorded deletion instructions must be reapplied before affected account data is returned to normal use. Routine account notifications stop after deletion is accepted.

Timing

Authenticated account access is blocked when deletion is accepted. Data cleanup runs separately; we aim to complete eligible deletion within 30 days and send an email when it is complete. If verification, a legal obligation or a processor issue affects timing, we explain the outstanding steps. Disabling access alone is not reported as completed data deletion.

The app clears account-owned local data when it detects confirmed deletion. A device that is offline cannot receive that instruction immediately. Copies previously downloaded, exported or shared outside the app cannot be remotely recalled.